Making a claim

If you have a claim to report, you can contact your insurance company's 24-hour claims service directly at the following numbers:


If you are an Intact Insurance client, you can file a claim online and follow up on it via your Client Center!

Our advice

In order to facilitate the opening of your claim, remember to have these documents on hand when you call:

Auto Insurance:

  • Your insurance policy number
  • A copy of your accident report or your police report number

Home insurance:

  • Your insurance policy number
  • Any other document related to your claim: the complete inventory of damaged goods and the contact information of the third parties involved. Your insurer will ask you to provide photos.

If you don't have this information, no problem, we can still start the claim opening process!

Car accident? Do you need a joint report?

What should you do if you’ve just been involved in a collision? If there are no injuries, you should complete a joint report.

Download one here and keep a copy in your car!