Yes. Your broker supports you throughout the claims process. They are available to answer your questions, explain the steps, and advise you so that your file is handled simply and efficiently with your insurer.
Claims
Because the unexpected can happen at any time, our team is here to support you throughout your claim. We make every effort to simplify your procedures, answer your questions, and provide the necessary support when you need it most.
Your Claim Questions
Our teams answer your most frequently asked questions to help you as much as possible during your claims.
Depending on the situation, you will generally need to provide the date and circumstances of the loss, a description of the damage, photos if possible, and any relevant documents. This information allows the insurer to analyze your file and speed up its processing.
It is generally recommended to report a loss as soon as possible. Your insurer can evaluate the situation and indicate the appropriate steps based on the circumstances.
In the event of a loss, contact your insurer or our team as soon as possible. We will guide you through the first steps of the claim, explain the procedures to follow, and help you transmit the necessary information to facilitate the processing of your file.
You can submit your auto or home insurance claim online quickly and easily through your Client Space. It is also possible to contact your insurer directly to open your file. Once the claim is underway, you can track its progress online and count on your broker’s support if needed.
Our advice, your preparation
Whether for your home, automobile, business, or agricultural insurance, discover our practical advice to prepare yourself well and know what to do in the event of a loss.
Simple actions that can facilitate your procedures, limit the impact of the unexpected, and contribute to a more efficient processing of your claim.
Communicate Quickly
When a loss occurs, it is important to contact your insurer or our team as soon as possible. A quick report allows your file to be processed more efficiently and provides you with the necessary support from the very first steps of your claim.
Have Your Information Ready
To facilitate the opening of your file, have your insurance policy number ready as well as information related to the loss, such as the date, circumstances of the event, and contact information for the people involved. If some information is not immediately available, do not worry: we can still start your claim and support you through the steps to follow.
Document the Damage
As soon as possible, take photos or videos of the damage and keep all relevant documents, such as invoices, estimates, or reports related to the loss. This information can facilitate the analysis of your file and contribute to faster processing of your claim.
Automobile Accident
In the event of a collision with no injuries, fill out a joint report with the other driver as soon as possible. This document allows you to record important information about the event and facilitates the processing of your claim. To be well prepared, we recommend keeping a copy in your vehicle at all times.
Business and Agricultural
When a loss affects your business or agricultural operation, it is important to contact your broker as soon as possible. Our team supports you in evaluating the situation, guides you through the steps to take, and works with the insurer to promote efficient processing of your claim.
We Remain by Your Side
A claim can be a source of questions and uncertainty. Throughout the process, our team remains available to advise you, answer your questions, and support you at every step. Our goal is to provide you with the support you need until your file is settled.
Our Trusted Partners
Making a Claim
Assurancia Groupe Tardif
If you have a loss to report, you can directly contact the 24/7 claims service of your insurance company.
You can refer to your insurance policy; otherwise, you will find the contact information for the various claims services of some of our insurers and partners below.
You can also reach our team at Assurancia Groupe Tardif by dialing 1-866-338-5126